Your comfort and privacy are always our top priorities.

For massage treatments, you’ll be asked to remove clothing down to your underwear – we will never ask you to remove your pants. Your therapist will always leave the room while you undress and again after your treatment when it’s time to get dressed. Towels are used throughout to protect your modesty, and our therapists are fully trained in professional draping techniques, so you’ll never feel exposed.

For reflexology or other foot treatments, you’ll just need to remove your shoes and socks. It’s helpful if we can access your lower legs, so you may wish to remove or loosen tight trousers.

Every therapy room at Faith’s Store and Therapies in Hereford is a safe, respectful space where your wellbeing and comfort come first.

When you arrive, your therapist will greet you and take a few minutes to discuss your health, preferences, and any areas you’d like to focus on. This short consultation helps tailor your treatment to your needs. You’ll then be shown to your treatment room and given privacy to get ready. Each session ends with time for you to relax, dress, and ask any questions before leaving.

You don’t need to bring anything special. We provide all towels, oils, and equipment. If you’re coming for reflexology or a foot treatment, you may wish to wear loose trousers that can be rolled up easily. For other treatments, just come as you are and we’ll make sure you’re comfortable.

Yes, if you have a preferred therapist, you’re very welcome to book with them directly (subject to availability). All therapists at Faith’s Store and Therapies are fully qualified, insured, and share the same high professional and ethical standards.

You are always in control. If you feel uncomfortable for any reason—whether it’s pressure, temperature, or anything else—please let your therapist know straight away. We can adjust or stop the treatment at any time. Your safety and comfort are our priority.

Please let us know when booking if you’re pregnant or have any medical conditions or injuries. We’ll make sure your therapist is aware and can adapt the treatment accordingly. Some therapies may not be suitable during certain stages of pregnancy or health conditions, but we’ll always offer safe, nurturing alternatives.

Yes! Gift vouchers are available in-store or online and can be used for any treatment or product at Faith’s Store and Therapies. They make a thoughtful, ethical gift for anyone who could use a little care and relaxation.