Booking Policy

To keep our therapy rooms running to a high standard of quality and safety we stick to a carefully curated booking policy. Feel free to look through the details of our booking policy if you have any questions.

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Booking with a Gift Card

If you are booking your treatment with a gift card you must either phone us or bring it into the store to make your booking. We take your gift card number to process payment at point of booking.

Cash Payments

If you wish to make a booking and pay in cash, please visit us in store.

Cancellation Policy

In the unfortunate event you cannot attend your appointment please let us know as soon as possible. If less than 24 hours notice is given, full payment will apply.

Minors Policy

At Faith’s Store & Therapies, we are committed to creating a safe and nurturing
environment for all of our clients. To ensure comfort, safety, and compliance with professional standards, we have a clear policy for clients under 18 years of age. No exceptions can be made.

Please note: A parent or legal guardian must be present in the store to complete and sign the consent form with the therapist during the consultation.

Ages 12–15:

With signed parental or guardian consent, and with a parent or guardian present in the
treatment room, clients aged 12–15 may receive the following treatments:

• 30min Facials

• Hand or Foot Therapies

• Indian Head Massage

 

Ages 16–17:

With signed parental or guardian consent, and with the option for the parent/guardian to remain in the room if desired, clients aged 16–17 may receive most treatments, to a maximum of 1 hour duration and except for any deep tissue treatments.

Please note: A parent or legal guardian must be present in the store to complete and
sign the consent form with the therapist during the consultation.

 

Ages 18 and Over

Clients aged 18 and above are welcome to enjoy all treatments at Faith’s Store & Therapies. 

Pregnancy Policy

At Faith’s Store & Therapies, the wellbeing and safety of our expectant clients are of the utmost importance. Our therapists are trained to provide gentle, supportive, and restorative experiences tailored to each stage of pregnancy.

 

First Trimester

For the safety of both parent and baby, we do not offer treatments during the first
trimester of pregnancy.

 

Second & Third Trimesters

From the beginning of the second trimester onward, clients may enjoy specific nurturing
and pregnancy-safe treatments with a signed disclaimer. The treatments available
are: 

  • Pregnancy Massage: the therapist will adapt the treatment to any area of concern, and where applicable our therapists may perform treatments with the client lying in a comfortable side-lying position.
  • Facials
  • Maternity Reflexology

Respectful Space

We invite you to enter our Therapy Rooms with a spirit of calm, kindness, and respect. To maintain a safe and restorative environment for everyone, Faith’s Store & Therapies operates a zero-tolerance
policy
 for the use of drugs, alcohol, or any form of inappropriate behaviour.

Our Therapists reserve the right to stop or cancel any treatment if a guest’s behaviour compromises the comfort, dignity, or safety of others. 

Our intention is to create a sanctuary where you can truly unwind, reconnect, and feel supported — both in body and mind.

If you have any questions or would like guidance before your visit, please reach out to us. We’re always happy to help.

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Book Your Appointment

Book online or call us on 01432 278 919

Book Now

If you have a Faith’s Gift Card please remember to make your booking over the phone on 01432 278 919 or visit us in store.